Last updated: August 2025
R Clouston Ltd. (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.r-clouston.co.uk.
1. Information We Collect
We may collect and process the following types of data:
- Information you provide: Name, email, phone number, and any details submitted via our contact forms, email, or telephone.
- Technical information: IP address, browser type/version, device information, and browsing activity through cookies and similar technologies.
- Usage data: Pages visited, time spent on the site, and how you interact with our website.
2. How We Use Your Information
We process your information to:
- Respond to enquiries or requests you make through our site.
- Provide and improve our services.
- Ensure site functionality, security, and analytics.
- Comply with legal or regulatory requirements.
3. Legal Basis for Processing
We rely on one or more of the following lawful bases:
- Your consent (for cookies, marketing, or communications).
- Performance of a contract (e.g., responding to service enquiries).
- Legal obligation.
- Legitimate interests (e.g., monitoring website performance and preventing fraud).
4. Data Retention
We will retain your personal data only as long as necessary for the purposes described in this policy and in accordance with legal obligations.
5. Sharing of Information
We do not sell your personal data. We may share it:
- With trusted third-party service providers (such as hosting, IT, and analytics providers).
- Where required by law, regulation, or governmental authority.
6. Security
We use appropriate technical and organisational measures to protect your personal data. However, no online transmission or storage system is completely secure.
7. Your Rights
You have rights under UK data protection law, including:
- The right to access, update or correct your personal data.
- The right to withdraw consent (where processing is based on consent).
- The right to request deletion of your data (where applicable).
- The right to object to or restrict our processing.
To exercise these rights, contact us at:
📧 en*******@***********co.uk
📮 R Clouston Ltd., 10 Grainshore Drive, Kirkwall, Orkney, KW15 1GG
8. Cookies Policy
Our website uses cookies and similar technologies to:
- Ensure the site functions correctly.
- Analyse visitor interactions (via tools such as Google Analytics).
- Improve user experience.
Types of cookies we use:
- Strictly necessary cookies: Essential for basic site functionality.
- Performance & analytics cookies: Help us understand how visitors use the site.
- Functionality cookies: Enhance your experience by remembering choices.
You can manage cookie preferences through your browser settings. For more information, visit www.aboutcookies.org.
9. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. The latest version will always be available at www.r-clouston.co.uk/privacy-policy.
10. Contact Us
If you have any questions, please contact:
📧 en*******@***********co.uk
📮 R Clouston Ltd., 10 Grainshore Drive, Kirkwall, Orkney, KW15 1GG
